Support

We aim to reply to every email within 48 hours, weekdays.

Talk to a human

The fastest way to get help is email. Tell us what device you're on, the app version (Settings → About), and a screenshot if you can.

Email support

Common questions

I forgot my password

Open the app, tap Sign in on the auth screen, then Forgot password? Enter your email and Firebase will send you a reset link. If it doesn't arrive, check your spam folder, or email us and we'll trigger a reset manually.

The scanner gave a wrong macro

Tap Edit on the result card before logging — the scanner shows confidence indicators specifically so you can correct anything that looks off. Once a meal is logged, open the food log entry and tap Edit; macros are fully editable. We never penalise you for editing AI estimates.

Chester says I'm out of scans

Free accounts get 2 AI scans per day; Premium gets 15. The counter resets at 4am your local time (the app's day runs 4am to 4am, so a late-night snack counts towards the evening before). If you've hit the cap, you can still log meals manually using the text-search or favourites tab. Or upgrade to Premium for 15 scans a day; the yearly plan starts with a free week.

The app crashed

Open Settings → About to confirm crash reporting is enabled, then crash it again so we can see the trace. Either way, please email us with: device model, OS version, app version, and what you were doing when it crashed.

I want to cancel my Premium subscription

Subscriptions are managed by Apple or Google, not us:

iOS: Settings → tap your name → Subscriptions → PawPerformance → Cancel.
Android: Open Google Play → tap your profile → Payments & subscriptions → Subscriptions → PawPerformance → Cancel.

You'll keep Premium until the end of the period you've paid for. We don't get notified when you cancel — Apple and Google handle it directly.

I want a refund

Refunds are also handled by the platform:

iOS: reportaproblem.apple.com
Android: play.google.com/store/account/orderhistory

If you have a special-circumstance request, email us and we'll do what we can on our side.

I want to export my data

Open Settings → Export Data. You'll get a JSON file with your full food log, weight history, body stats, and Chester progress. This satisfies your right to data portability under UK and EU GDPR.

I want to delete my account

Settings → Delete Account. You'll be asked to re-authenticate, then everything goes — Firestore docs, push tokens, friend relationships, and local storage on the device. There's no undo, so make sure to export your data first if you want to keep it.

Someone's bothering me on the feed

Long-press their post and choose Block or Report. Blocking is one-way and silent — they're not notified, and we filter every trace of them out of your feed and friends list. We aim to action reports within 24 hours.

My streak reset and I don't think it should have

Streak shields cushion missed days, but if you genuinely think there's been a sync error, email us with your account email and the day you think went wrong. We can usually inspect the Firestore record and reinstate the streak if it was a sync hiccup on our side.

I'm not getting push notifications

Three things to check, in order:

Settings → Notifications inside the app — make sure the categories you want are toggled on.
Your device's notification permission for PawPerformance (iOS Settings or Android System Settings → Apps).
If you signed out and back in, the push token re-registers on next launch — give it one more open.

The app feels laggy

PawPerformance auto-degrades effects on lower-tier devices. If you're still seeing jank, turn on Reduce Motion in your device settings — Chester will keep his personality but ambient loops drop to half amplitude. We're also always interested in performance bug reports; please send a device model + OS version with your email.

I have a feature idea

Email us. Genuinely — most of the best ideas in the app came from early users. Tell us what you'd want, why, and how often you'd use it.

Other ways to reach us

For privacy or data-rights requests (UK/EU GDPR, CCPA), see our Privacy Policy for the full list of rights and the response timeline.

For terms questions, see our Terms of Service.

Operator: GC Apps, United Kingdom (England). Email: pawperformance.app@gmail.com.